Check in & out times FAQs
What if my dog damages the room?
There will be a fee for any damages in the room. This will be communicated to you by the hotel.
What if my dog has an accident in the room?
It’s ok, mistakes happen. Just clean up as much of the mess as you can and inform us when you’re next passing reception. Please do not use the bath towels in the room to clear up their mess.
Where is the nearest pet-relief area?
If you come out the hotel entrance, you will find plenty of areas to take your dog out.
How many dogs can I have in my room?
You can have up to two dogs in the room.
I am allergic to dogs; will I stay in a room where dogs stayed before me?
To ensure the comfort and safety of all our guests, we have designated specific rooms for guests travelling with pets. This allows us to reserve non-pet rooms for those with allergies. If you have an allergy to pets, please notify the hotel in advance, and we will guarantee that you are accommodated in a room that has not been used by pets. Your well-being is our priority, and we are dedicated to providing a comfortable and allergy-free experience throughout your stay.
My dog and I would like to go and explore the city together, do you have any tips?
Speak to our team, check out our WonderPass App or Digital Services as well as your in-room TV for the best tips for pet-friendly places in town.
What type of dogs are not allowed at the hotel?
Dog breeds listed on the Dangerous Dogs Act 1991, listed below;
Pit Bull Terrier
Japanese Tosa
Dogo Argentino
Fila Brasileiro
XL Bully
What size dogs are allowed at the hotel?
This will vary depending on the hotel or resort, please contact the hotel directly for further information
Should I bring food for my dog?
Yes. You know best what your pet’s favourite snacks are, so we always advise to take anything you would give them at home with you for your stay. All our hotels have local shops around the area where you can find pet snacks and food.
We have comfortable beds for your dog to stay in, so your dog will sleep at least as good as you will! Each art’otel is different, so you will find different beds in each hotel.
Is there a food/water bowls in the room for my dog?
Yes, we provide two bowls during their stay, one for drinks and one for food.
Am I allowed to leave my dog in the room while I go out?
If you are going somewhere else in the hotel, yes. Please put up your pet door hanger while you are out to ensure housekeeping will not enter the room. Dogs should not be left unattended in the room if you are leaving the hotel.
Do you welcome dogs in your public areas?
Yes – just remember to keep them on a lead! If you’re ordering food from the main restaurant or drinking at the bar, you must sit with your dog in the areas stated on the welcome letter.
How much will it cost for my dog/s to stay?
United Kingdom and the Netherlands: Fixed rate of £/€50 per dog irrespective of length of stay and will be taken on arrival at check-in.
Croatia: art’otel Zagreb: €20 per day per dog
Germany: art’otel Cologne, art’otel Berlin Mitte: €15 per day per dog
How do I book my dog’s stay?
- Book your room as you normally would.
- Open your confirmation email you receive, fill out the pet registration form and return it back to us.
- Look out for an email from us confirming your dog has been booked in.
- Read and ensure you have understood our art’otel Pets Policy Agreement
- Check in at reception and sign our pet policy agreement.
- Head up to your room together and give them some treats for being on their best behaviour.
You can bring your Dog to the hotel
The nearest public car park is next to the hotel in Circus West Village (SW11 8EZ), and is available 24 hours a day. Guests are able to use the drop off point at the hotel entrance.
To access the Circus West Village car park, enter from Battersea Park Road and drive along Pump House Lane to the roundabout with the white sculpture, then turn left at the security point. Continue on Circus Road West until you reach the corner of Circus West Village and turn immediately left where you can drive into the underground car park.
Click here for more information and tariffs.
art’beat Cultural Calendar
Our
art’beat Cultural Calendar is a dynamic and ever-evolving line up of events and activities celebrating the arts, culture, wellness, food, drink and lifestyle. Explore happenings during your stay on our
What’s on page.
Available in-room or in our spa treatment rooms. Book via our website or via email at
[email protected]
Located on -1, is open 24/7 and can be accessed with your room key
Located on 16th floor, open daily 6 AM to 11:00 PM .
Our heated pool is available year-round, and hotel guests are welcome to take a dip. Sun loungers are available on a first come first served basis.
Please note the pool could be closed for private events and to please check with our team in advance.
We can’t wait for you to see it!
Located on -1, open daily 8:00 AM to 8:00 PM. On request outside these hours
Laundry, dry cleaning and pressing
For same day service, please hand in your laundry to reception before 9.00 AM. You will receive it back the same day before 7.00 PM, except bank holidays. All laundry handed in after 9.00 AM will be returned the next day before 7.00 PM. The laundry list and bag can be found in the wardrobe in your room
We believe in conducting business ethically in all we do and want to be a thriving, sustainable and responsible business. To show our appreciation for your help, for eligible stays we are offering you a reward for retaining your housekeeping services. What’s more, we will donate £1 to our nominated charity, Just a Drop, for each night you opt-out. Scan the QR code in the room to opt in via wonderpass
For any other information or assistance please call or message reception, available 24/7.
Entrance doors may close at night after 12 AM, but can be opened by tapping the key on the reader outside
To operate the lifts, please tap one of the key cards (or your digital key) on the black box inside the elevator, and then select the floor
Available 24h with menus available on the TV’s in the room
Located on 16th floor
Monday to Friday 12 PM to 11 PM
Saturday and Sunday 9 AM to 11 PM
(£50 per person minimum spend applies for table bookings on Saturday and Sunday, book online via the website) Standing walk-ins accepted.
Please note that the restaurants and bars, and swimming pool may be closed for private or art’beat events.
Located on 15th floor
Monday to Thursday open 5 PM to 12 AM
Friday open 5 PM to 1 AM
Saturday open 12 PM to 1 AM
Sunday closed
Located on 15th floor
Monday to Friday open 5 PM to 10:30 PM
Saturday open 12 PM to 10:30 PM
Sunday open 12 PM to 6 PM
Located on upper ground floor (UG)
Monday to Wednesday open 7 AM to 4 PM
Thursday to Sunday open 7 AM to 10 PM
Served in Tozi Grand Café, located on upper ground floor (UG), between 7 AM and 11 AM
Just a short walk away from the hotel is a large leafy Victorian park. with its riverside promenade, a large lake, children's play areas, sports facilities, and even a zoo! It is the perfect place to take the kids, get a sweat on or just go for a stroll.
Described as the perfect place for little explorers we think this is a great spot for grownups too! Housing many of the planet's most amazing animals in the heart of London's Battersea Park, it is the perfect day out.
Battersea Park has been home to treetop walks going back generations and today is no exception thanks to ‘Go Ape’. This their most central forest experience here in our own neighbourhood... are you feeling brave enough?
Clapham Common is a favourite for many Londoners looking for wide open green spaces. Featuring avenues of trees, ponds, paddling pool and even a skatepark it's a communal space that has something for everyone.
Fancy something a little different? How about London’s oldest botanical garden and unique living museum? Chelsea Physic Garden was founded by the Worshipful Society of Apothecaries of London in 1673 for its apprentices to study the medicinal qualities of plants.
No list of green spaces would be complete without mentioning this beautiful space... Set right in the heart of London, Hyde Parks one of the best parks in the world! You can see the park by foot, but why not glide through on one of the capitals many cycle or scooter options!
Sat along side The Mall and Horse Guards Parade this secluded slice of tranquillity is accompanied by landmarks such as Buckingham Palace, Clarence House and Whitehall, making it one of the most regal places to visit.
At one point Battersea Power Station was supplying a fifth of London's electricity, but after decades of neglect, it was in need of some TLC. Thankfully it has now been redeveloped into one of London's most exciting and innovative new destinations.
Passionate about playing a vital role at the heart of the emerging local Battersea community, The Turbine Theatre offers a dynamic public space by day, and a ground-breaking theatre by night.
The Cinema in The Arches and The Cinema in The Power Station
The Cinema In The Power Station is the quintessential location to enjoy the latest releases in an exquisite cinema. With two screens, state-of-the-art Dolby sound, and sumptuous reclining seating there is no better way to relax and lose yourself in film.
Looking to experience something a little different? Then DNA VR may be just right for you, London's First Virtual Reality arcade lets you explore incredible worlds, from a zombie apocalypse to the mystery of the ocean deep, or the secrets of outer space.
Battersea Power Station and Circus West Village
An eclectic mix of high-end fashion brands, bars, and restaurants combined with entertainment venues and iconic architecture has cemented the newly renovated power station as the city's chicest shopping centre... and it's right on our doorstep.
King’s Road, Chelsea, has been a favourite spot for London's most discerning shoppers for decades. To this day it remains one of the most popular places to see and be seen.
A diverse and vibrant market, Brixton Village is a haven for alternative shopping, dining, and cultural events in a neighbourhood that's famous for its unique sense of style.
A leading destination for home interior design with over 100 international showrooms, the Chelsea Design Centre is considered a ‘design compass’ leading the way in inspiration.
A cultural icon is back! The legendary Battersea Power Station has been at the centre of London's most exciting and extensive renovations - a place for locals, residents, and tourists to enjoy a unique blend of shops, bars, restaurants, and entertainment... a true neighbourhood.
Focusing on young and international artists, The Saatchi Gallery showcases contemporary works of art in a spectacular exhibition space. Their exhibitions, and events inspire passion for contemporary art in all audiences. The unique bookshop and café are also not to be missed!
On a mission to increase the public’s enjoyment and understanding of British art from the 16th century to the present day, Tate Britan is one of four major sites, showcasing the national collection of British art.
Sharing the same architect as Battersea Power Station, Sir Giles Gilbert Scott, Tate Modern showcases nearly 70,000 peices of international modern and contemporary art and is an essential part of any London visit.
Located just down the road in Vauxhall, the Newport Street Gallery hosts the work of Damien Hirst. Exhibitions include solo and group shows in a fascinating building designed by architects Caruso St John, that spans 37,000 square feet and a ceiling height of 11 metres!
If home is where the heart is, then Museum of home is where you can explore and challenge your own assumptions what makes a home. The Museum of the Home reveals diverse, thought-provoking and personal stories of home through a series of collections, exhibitions, events, performances and debates.
The BFI is a national treasure that aims to support creativity and actively seek out the next generation of UK storytellers and filmmakers. The BFI National Archive for film and television is the largest in the world and deepens the appreciation for film and the moving image.
Fashion and Textile Museum
Did you know the Fashion and Textile Museum is the only museum in the UK dedicated to showcasing contemporary fashion and textile design? Presenting varied, creative and engaging exhibitions, highlighting innovative fashion designers and textiles from aroud the world.
London’s Roman Amphitheatre
What did the Romans ever do for us? Well, the Londinium amphitheatre for one! This archaeological discovery is free to visit and gives an unprecedented insight into what the capital would have looked like nearly 2,000 years ago.
Affordable Art Fair Battersea
Nestled in the leafy Battersea Park during the Spring and Autumn each year, you can find the perfect piece to take home from a 1,000s of hand-picked contemporary artworks.
Built in 1861, the Pump House Gallery was originally a Victorian water tower that supplied water to the fountains and lakes of Battersea Park. Now a free contemporary art gallery that features established and emerging artists.
Just a short walk away from the hotel is a large leafy Victorian park. with its riverside promenade, a large lake, children's play areas, sports facilities, and even a zoo! It is the perfect place to take the kids, get a sweat on or just go for a stroll.
Is my online payment secure?
Yes, all online payments are safely powered by our partner Adyen and are 3D secured.
What forms of payment do you accept?
We currently accept debit card and credit card payments. We can only accept cards that support a 3D secure verification.
I have a balance on my reservation, is it settled when I check out online?
If there is a balance on your reservation, you will be able to pay it during online check-out. You will not be required to go to reception to settle it.
I am due a refund, when can I expect it?
Once a refund has been processed, it can take up to 14 working days to reach your bank account.
For online check-in, why do I need to pay in advance?
We ask you to pay in advance in order to complete the entire check-in process online. This way, you will be able to save time on your arrival. If you opt for a digital key, we also need the payment in advance in order to issue you one. We do not ask for any deposit online. If you wish to leave a card on file, you can do so at the reception at any point during your stay.
What should I do if my digital key is not working?
Check that both Bluetooth and Location are enabled on your device and the art'otel services app also has access to Location and Bluetooth in order to unlock the door. If you continue to experience challenges with your digital key, our team at reception will be happy to help.
What happens if I have a digital key and my phone is dead/stolen/locked in the room?
Head to reception, where our team will be happy to help.
Can I share my digital key?
You can share your digital key with other guests included in your reservation. The number of digital keys you can share depends on the number of adults on your booking. If there is only one adult included in your booking, you will not be able to share your digital key.
Can I have both a digital key and a physical keycard?
Due to security reasons, we can only allow one key per guest. If you have a digital key and would prefer a physical keycard, please speak to our team at reception. To swap a physical keycard for a digital one, log in to our app (art'otel services) with your reservation number to get your digital key. Once you have your digital key, your physical keycard will no longer work.
When and how can I receive my digital key?
You can receive your digital key on the day of arrival after 3pm (or earlier if you’ve received confirmation of an early check-in from the hotel). You need to be within two kilometres of the hotel to receive your digital key.
Can I request early check-in?
Of course! Early check-in is subject to availability, and chargeable. Please add your request to your booking, or contact us via live chat.
When can I check in online?
You can check-in online two hours after making your booking, until 8pm on the day of arrival. If we have your email address, we will email you the link to do so at 5pm the day before arrival.
What happens if I arrive at the hotel early?
If you arrive earlier than the standard check-in time of 3pm, please head to reception. The team can let you know if your room is available. If not, they will be happy to store your luggage until it is ready.
Will I start receiving marketing emails if I check-in online?
No, we will only send you marketing emails if you explicitly give your consent. You can do so by ticking the relevant checkbox when filling in the guest details during online check-in. If you are already subscribed to our marketing emails and want to opt out, please reach out to us at
[email protected].
How long is my data stored for?
How long we hold your data depends on the applicable regional regulations of the country where you are staying, as well as GDPR requirements. If you wish to enquire about your personal data, please reach out to us at
[email protected].
What data does the hotel store?
We collect and store the same information during online check-in as we do when you check in at the front desk.
Can I request a late checkout?
Yes, you can ask the reception team about a late check-out at any point during your stay.
If I check-out online, can I store my luggage?
Yes, if you check-out online you can store your luggage at reception.
If I check-out online and forget something in my room, what should I do?
If you check-out online, leave your room and realise you have left something behind, you can visit reception who will be happy to assist.
What happens to my digital key when I check-out online?
When you check-out online, your digital key will be deactivated. We recommend you check-out online when you are ready to depart.
When can I check-out online?
You can check-out online on the morning of your departure. If we have your email address on file, we will send you an email at 7 am the day of departure with a link to check-out online.
